Entry-Level IT Help Desk Technician

Your Neighbourhood Credit Union (YNCU) is seeking an IT Help Desk I to provide timely, professional technical support to end users. You will be the first point of contact for hardware, software, and access issues and will troubleshoot, document, and resolve requests via phone, email, remote desktop, and in-person support.

You will work with the IT team to improve processes and customer experience, handling tickets, tracking metrics, and assisting with basic installations and updates across