Entry-Level IT Service Desk Analyst — Retail Support

Heron Foods is seeking an IT Service Desk Analyst to provide first-line technical support across our retail estate and Store Support Centre in Melton (near Hull). The role covers remote troubleshooting, guiding users through solutions, and routing unresolved issues to higher levels.

Expect a 37.5-hour week, with occasional out-of-hours duties. We'll value candidates with proven helpdesk experience or graduates with a relevant background, and excellent verbal/written English.