Entry-Level RTGS Helpdesk Associate

Bank of England in Leeds is seeking an entry level RTGS Helpdesk Administrator within the Payments Directorate. The role focuses on query triage and basic operational support for RTGS account holders, representing the Bank professionally and guiding customers to documentation, FAQs, and user guides.

Escalation of live incident queries to RTGS operations management or Technology is expected. The role offers a structured training path, exposure to high-value payments processes, and a benefits