IT & Software

ERP Application Support Manager

Acumatica, Inc.

Montreal · Quebec · Canada

Lead ERP application support at Acumatica, combining people leadership with advanced troubleshooting for customers and partners.

The Manager, Application Support leads Support Engineers while reporting to the Director of Application Support. This full-time position dedicates approximately 30% of time to complex technical support. It emphasizes coaching, prioritization, conflict resolution, and customer satisfaction. Acumatica delivers cloud ERP solutions for growing businesses worldwide.

Key Responsibilities:

  • Lead, coach, and develop Application Support Engineers
  • Oversee case assignment, workload balancing, and escalations
  • Provide advanced support for complex customer cases
  • Coordinate issue resolution with cross-functional teams
  • Improve processes, metrics, and customer outcomes

Requirements:

  • Bachelor's degree in a related field
  • Five-plus years supporting or implementing ERP solutions
  • Three-plus years managing technical or related teams
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication, coaching, and conflict-resolution capabilities

Apply ERP expertise, team leadership, and customer-focused troubleshooting to support Acumatica’s application support organization.

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Reference: WJ-4483_1425384

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