ERP Application Support Manager

Lead Acumatica’s application support team while applying ERP troubleshooting expertise to complex customer and partner cases. This position combines people leadership with advanced technical support.

As Manager, Application Support, you will coach Support Engineers and oversee daily operations. The work emphasizes case assignment, escalation management, resource planning, customer communication, and cross-functional coordination. You will also monitor performance and support continuous improvement.

Key Responsibilities:

• Lead, coach, and develop Application Support Engineers
• Oversee case assignment, workload balancing, and escalations
• Provide advanced support for complex customer cases
• Coordinate resolutions with Engineering and Product Management
• Improve support processes, quality, and customer outcomes

Requirements:

• Bachelor’s degree in technology, business, or related field
• 5+ years supporting or implementing ERP solutions
• 3+ years managing technical or customer-focused teams
• Strong troubleshooting, prioritization, and decision-making skills
• Excellent communication, coaching, and conflict-resolution capabilities

Bring ERP expertise, team leadership, and customer-focused escalation management to Acumatica’s application support organization.