ETF Servicing Lead, Assistant Vice President

The ETF Servicing Lead is a critical leadership role within the ETF servicing and technology ecosystem. The successful candidate will help shape the global ETF servicing model, strengthen operational readiness, and advance scalable platform solutions.

We are seeking an experienced ETF leader who can connect client needs, operational execution, risk management, and technology strategy. Advanced understanding of global ETF operating models, industry practices, and operational risk considerations.
Proven ability to define, document, and present clear processes, controls, and business requirements.
Strong project management and business analysis capabilities, with experience leading complex cross-functional initiatives.
Ability to understand order-flow mechanics across multiple banking systems and support multi-client platform integration.
Executive-level communication skills and the ability to build trust with clients, operations teams, product partners, and technology stakeholders.
SSGS provides asset owners and managers with financial tools and servicing capabilities across custody, accounting, fund administration, shareholder recordkeeping, and operational solutions. The ETF Servicing Lead supports this mission by strengthening client delivery, operational resilience, and the scalability of our ETF servicing model.
Serve as the primary ETF subject matter expert for an assigned portfolio of clients, providing guidance across the full ETF lifecycle.
Lead client onboarding for new ETFs and coordinate product launches, regulatory changes, and operational-readiness activities.
Partner with ETF Operations, Settlements, Technology, Product, and Global Delivery teams to support consistent execution and issue resolution.
Lead requirements gathering, solution design, testing coordination, implementation, and post-implementation readiness for strategic initiatives.
Create, review, and refine business requirements supporting enhancements to ETFGP, Fund Connect, BET, XFT, and related integrations.
Advance platform integration and modernization to support multi-client servicing, scalable onboarding, and improved client experience.
Identify delivery risks, establish clear ownership and governance, and communicate decisions, dependencies, and progress to senior stakeholders.
Ability to explain complex operational and technical concepts clearly to clients, executives, and delivery teams.
Project leadership: Experience managing large-scale, cross-functional initiatives with disciplined governance, risk management, and execution.
Business analysis: ETF product and operations knowledge: Deep understanding of ETF structures, lifecycle events, global servicing models, basket activity, and settlement processes.
Experience with ETF platforms and the ability to lead integration and modernization initiatives.
Ability to document workflows, identify risks, and establish effective operational controls.
Data analysis and problem-solving: Strong analytical skills to evaluate complex data flows, investigate issues, and improve processes.
Stakeholder management: Ability to align global teams, manage competing priorities, and influence decisions without direct authority.
Regulatory and risk awareness: Understanding of relevant ETF requirements and practical risk-mitigation approaches.
Bachelors degree required.
Minimum of 5 years of experience in ETF operations, ETF servicing, financial services operations, or a comparable field.
Experience with ETFGP, Fund Connect, BET, XFT, or comparable ETF servicing platforms preferred.
MBA or advanced degree with a focus in finance, economics, or a related field preferred.
Demonstrated experience leading client onboarding, operational change, technology delivery, or global process transformation.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility.

Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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