IT & Software

Field Engineer (Networking)

NTT

London · Greater London · United Kingdom

Overview

In this entry-level role you will provide first-line remote and onsite technical support to clients, focusing on rapid incident resolution and zero missed SLAs. You’ll install and test cabling, diagnose faults, and coordinate with client IT teams and vendors to restore services. You’ll work within a field service team to enable reliable, secure infrastructure and seamless handovers during shift changes. This role offers hands-on impact in sustaining critical networks and data-centre operations.

Pay / Benefits
  • flexible work options
  • Learning and Development opportunities
  • health and wellbeing support
  • competitive benefits package
  • opportunity to grow within a global technology leader
  • equal opportunities employer
Responsibilities
  • Install and test fibre and copper cabling between devices at customer data centres
  • Attend fault calls and collaborate with remote teams to fix or replace devices
  • Receive dispatch requests and coordinate in-country dispatching of engineers/parts
  • Configure, install and test client infrastructure and software as required
  • Identify problems proactively and log incidents with sufficient detail
  • Liaise with client IT environments, carriers and colleagues to expedite resolution
  • Investigate first-line support calls and determine root causes per knowledge articles
  • Respond to alerts and escalate to L2 when needed
  • Maintain up-to-date incident progress and resolution details in the platform
  • Apply tools and processes to track, log, and manage configuration items
  • Investigate system/process/service problems and assist remedies and preventative measures
  • Provide first-line remote and onsite technical support and field services
  • Escalate issues to third-party vendors when necessary
  • Follow handover procedures for shift continuity
  • Participate in rosters for out-of-hours support
Key requirements
  • clear communication with clients and stakeholders
  • problem-solving and root-cause analysis
  • team collaboration and coordination
  • Fibre and copper cabling installation/testing
  • network device fault diagnosis and troubleshooting
  • remote and onsite technical support

Reference: WJ-747_30147712

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