Field IT Support Technician

Salary: $52,000 - 62,400 per year

• We prefer an associate degree in Information Technology, Computer Science, or a closely related discipline.
• We require 1–3 years of experience in IT support or help desk environments.
• We need practical knowledge of Windows operating systems and Microsoft 365.
• We value experience with Active Directory, user administration, and foundational networking.
• We look for familiarity with printers, scanners, and mobile devices.
• We expect strong problem-solving ability and clear communication skills.
• We require a valid drivers license and dependable transportation.
• We need the ability to lift and move computer equipment weighing up to 50 lbs.
• Preferred certifications include CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate.

• We install, set up, and maintain desktops, laptops, printers, mobile devices, and network hardware.
• We diagnose and resolve issues affecting hardware, software, operating systems, and connectivity.
• We deliver on-site troubleshooting and repair support at customer locations.
• We configure and support Microsoft Windows, Microsoft 365, email platforms, and business applications.
• We set up, troubleshoot, and maintain wired and wireless network connections.
• We install, terminate, and test network cabling when needed.
• We carry out system upgrades, patching, and preventive maintenance tasks.
• We record service actions, work orders, and technical resolutions.
• We provide excellent customer service and train end users where appropriate.
• We escalate complex issues to senior engineers or specialized support teams.
• We manage inventory for IT equipment, tools, and replacement parts.
• We follow company security policies and established best practices.
• We travel frequently to customer or branch sites and may support occasional after-hours or weekend work.

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• Windows
• Office 365

More:

We are hiring a Field IT Support Technician to provide hands-on technical support across customer and branch locations. This is an in-person role with frequent travel and a mix of office, field, and remote work settings. We offer a competitive hourly rate of $25.00 to $30.00, along with a 401(k) plan with a 5% match, a company car, and paid time off.

last updated 43 week of 2026