Field Network Engineer
Ingram Micro
Overview
Join our Technical Services team as a Field Network Engineer, delivering on-site and remote technical support to keep customers’ networks running smoothly. You will install, troubleshoot, and maintain network devices and servers, while participating in project-based installs and site surveys. The role combines field work with remote support and offers training to grow your career within a global tech leader. You will engage with customers to resolve issues quickly and maintain high service standards.
Pay / Benefits- AXA Health Insurance
- Dental Plan
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus
- Career development opportunities
- Provide on-site and remote technical support to customers
- Install and support network devices, PCs and servers
- Remote and onsite troubleshooting
- Pre-stage router and switch installations per documentation
- Facilitate adds, moves & changes and project-based installs
- Perform site surveys and document results for projects
- Post-sales support and site visits to replace non-functional equipment
- On-call support up to 1 week in 3
- Experience with Cisco, Draytek, Zyxel, Netgear routers
- Experience with Cisco, Aruba and HP switches
- 1st/2nd line Server/PC hardware break-fix support
- Strong communication and customer service skills
- Experience delivering network/PC/Server field engineering to high-profile customers
- Flexible attitude and willingness to go the extra mile
- Resides in the advertised region and holds a full UK driving licence
- Strong communication
- Customer service orientation
- Relationship building
- Cisco, Draytek, Zyxel, Netgear router experience
- Cisco, Aruba, HP switch experience
- Server/PC hardware break-fix expertise
Reference: WJ-747_30156581