Field Support Analyst
Willmott Dixon
Overview
As a Field Support Analyst, you will deliver on-site IT support across Interiors London and Ecoworld London offices, ensuring smooth operations and strong customer satisfaction. You will work with the central IT team to implement fit-for-purpose solutions and manage regional IT assets and incidents. Your daily presence on site helps enable effective morning meetings and rapid issue resolution. This role combines hands-on user support with collaboration, planning, and governance to uphold IT standards and service quality.
Responsibilities- Provide local end-user IT support for desktop, software, video conferencing, mobile, and new site setups
- Own IT issues and coordinate with the central IT team for cost-effective solutions
- Ensure compliance with legal IT requirements and maintain regional hardware asset registers
- Act as the information conduit between the region and the Service Delivery team
- Manage incident tickets per the Incident Management process with clear updates
- Plan and communicate weekly movement plans to support managers
- Contribute to annual objectives and cover other sites as needed
- Support other offices and sites to meet business needs
- Windows 11 certification
- Office 365 experience
- Active Directory experience
- Strong customer service skills
- Proactive and effective communicator (written and verbal)
- Full driving license
- Willingness to travel
- Customer-focused mindset
- Collaborative approach
- Effective communication
- Windows 11
- Office 365
- Active Directory
Reference: WJ-747_31056750