IT & Software

Field Support Engineer

Wipro

Remote · Nationwide · United Kingdom

Overview

As a Field Support Engineer, you will install, configure, and troubleshoot IT assets and network systems on-site for broad vendor environments. You’ll support video conferencing, asset management, and incident resolution to ensure smooth end-user experiences. You’ll work closely with cross-functional teams to implement new service solutions and maintain equipment readiness. This role offers hands-on impact in a fast-paced, multi-vendor IT operations setting that underpins client digital transformation needs.

Responsibilities
  • Install, maintain, and repair hardware, software, and networking products across multiple vendors
  • Diagnose hardware performance issues and manage asset replacement and lifecycle activities
  • Own issue resolution from start to finish and escalate when needed
  • Support on-site video conferencing setup and dry-run testing
  • Manage IT assets (tagging, tracking, and rollout) and ensure accessible equipment for new/existing users
  • Address hardware and application support queries and work with field services to resolve
  • Maintain knowledge of IT operations, applications, and company procedures
  • Develop specialized knowledge of company systems and operating environments
  • Stay updated on operating systems and applications to deliver high-level support
  • Adhere to service guidelines and incident/requests processes
Key requirements
  • Field services support experience with on-site installation, configuration, and maintenance of laptops, desktops, and peripherals
  • Experience in local area data networking (hardware/software/protocols)
  • Knowledge of Incident Management and Service Request processes (DEPOT model)
  • Proficiency with Microsoft Desktop OS in a domain environment and related configurations
  • Familiarity with Microsoft Office, Outlook, and major browsers (Chrome, Firefox, Edge, IE)
  • Knowledge of macOS and Apple device troubleshooting
  • Working knowledge of ServiceNow ticketing tool
  • Experience supporting traders and trading applications
  • Strong problem-solving, multitasking, and customer-facing skills
  • Ability to work under pressure and maintain professionalism
  • multitasking
  • patience
  • professionalism
  • Microsoft Desktop OS
  • Microsoft Office and Outlook
  • Web browsers (Chrome, Firefox, Edge, IE)

Reference: WJ-747_30864955

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