IT & Software

Field Support Engineer

Wipro

Remote · Nationwide · United Kingdom

Overview

In this role you will deliver on-site IT support in Canary Wharf, covering installation, configuration and troubleshooting of hardware, software and networking. You will work with multi-vendor systems, manage IT assets, and support video conferencing and AV tasks. You will collaborate with cross-functional teams to ensure smooth onboarding of new employees and rapid resolution of issues. The role offers exposure to enterprise IT operations and a chance to contribute to digital transformation initiatives within a global services environment.

Responsibilities
  • Install, configure, maintain and repair IT hardware, software and networking products
  • Diagnose hardware issues and manage asset replacement and deployment
  • Own follow-up actions and escalate issues as needed
  • Contribute to new service solutions and short projects
  • Conduct video conferencing setup and dry-run tests
  • Manage IT assets (tagging in/out) as they are deployed
  • Ensure optimal user equipment setup and onsite testing for access to apps and solutions
  • Handle hardware and application support queries for Field Services
  • Maintain productivity during varying workload; multitask under pressure with professionalism
  • Take ownership from issue to resolution and involve experts for rapid resolution
  • Ensure accurate work requests with timestamps
  • Develop understanding of IT operations and related applications and business processes
  • Maintain knowledge of company guidelines, processes and procedures
  • Build specialized knowledge of systems within the company profile
Key requirements
  • Field services support experience with installation, configuration and maintenance of IT assets (laptops, desktops, peripherals)
  • Troubleshooting and resolving on-site technical issues
  • Knowledge of local area networking (hardware/software/protocols)
  • Familiarity with incident management and service requests (DEPOT model)
  • Proficiency with Microsoft Desktop OS in domain environments and related configurations
  • Experience with Microsoft Office, Outlook; familiarity with major browsers
  • Mac operating systems and devices configuration/troubleshooting
  • ServiceNow ticketing experience
  • Experience supporting Traders and Trading applications
  • Multitasking and adaptability
  • Patience and professionalism under pressure
  • Strong ownership and accountability
  • Desktop OS troubleshooting (Windows)
  • Office applications and browser support
  • Mac OS troubleshooting

Reference: WJ-747_30233537

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