IT & Software

Field Support Specialist

Netoyed

Vancouver · Metro Vancouver Regional District · Canada

Role & Responsibilities:

  • Provide onsite IT support and troubleshoot hardware, software, and network issues.
  • Install, configure, and deploy IT equipment at client locations.
  • Manage support tickets from initiation to resolution using ConnectWise.
  • Maintain IT documentation and knowledge base using ITGlue.
  • Prioritize issues, elevate when necessary, and deliver excellent customer service.

Required Qualifications:

  • High school ,IT-related education preferred.
  • 2+ years of IT support or MSP experience.
  • Proficiency in Microsoft Office and general IT troubleshooting.
  • Familiarity with ConnectWise Manage/Automate and ITGlue.
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Reference: WJ-3875_14090238

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