Financial Assistance Advisor

Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We are growing rapidly and are deeply committed to the professional and personal development of our team. Springs Financial Counselors assists patients with treatment estimates and collaborates with external parties to ensure their financial coverage. Working independently, the Financial Counselor will explain financial information, determine insurance coverage, and educate the patients on their financial options.
Collecting estimated liabilities from patients and applying payments to patient accounts
Acquire knowledge of patients insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patients accounts receivables and trying to resolve any issues related to it
Initiating prior authorization requests per insurance carrier requirements
Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients
Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction
A Bachelors degree
~Proficient knowledge of medical terminology and billing practices
~ Proficiency in MS Office required
~ Experience with electronic medical records
~ Flexible availability which may include working some weekends and holidays

This is a full-time (40 hours a week/8 hours per day) exempt onsite position.
Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Commuter benefits and discounted rates on home, auto, and pet insurance
Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above
Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.