Financial Markets Infrastructure Services - Technical Analyst

As FMIS Technical Analyst, you will support the technology ecosystem used by Financial Markets professionals, working with engineers and business stakeholders to keep trading floor technology secure, resilient, and high-performing. You’ll gain exposure to market data platforms, trading systems, and enterprise tech, contributing to uptime and service quality. The role blends hands-on technical support with continuous improvement within a global banking context. This is an opportunity to shape operational excellence in Financial Markets technology.

• competitive salary
• flexible working options
• wellbeing support and digital platform
• continuous learning culture
• retirement savings and insurance
• volunteering leave and generous leave policy

• Provide 1st–3rd line technical support across Financial Markets technology platforms
• Support trading floor users across desktop, mobile, and peripherals
• Troubleshoot Windows, Microsoft Office, Active Directory, email, and collaboration tools
• Support trader voice and telecommunications systems (handsets, headsets, turrets, voice recording)
• Assist with user administration, profile management, and access provisioning
• Support market data platforms such as Bloomberg and Refinitiv
• Develop knowledge of trading applications and financial market technologies
• Maintain availability and performance of critical business systems used by trading and dealing teams
• Assist with transaction systems and associated infrastructure
• Manage incidents, problems, service requests, and changes using ServiceNow
• Contribute to root cause analysis and high-severity incident management
• Monitor service quality and identify opportunities for improvement
• Ensure compliance with technology standards, procedures, and support processes

• Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline
• Previous IT support experience is advantageous
• Experience in banking, financial services, or trading environments is beneficial but not required
• Exposure to project delivery or technology operations is a plus
• Strong understanding of Windows operating systems and Microsoft 365
• Familiarity with Active Directory and user administration
• Basic understanding of networking, telecommunications, desktop computing, and client-server tech
• Interest in financial markets technology and trading environments
• Experience supporting mobile devices and end-user hardware is beneficial
• Knowledge of Bloomberg, Refinitiv, trading systems, or voice platforms would be advantageous but not essential

• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Collaborative team player with strong interpersonal skills
• Windows operating systems
• Microsoft 365 applications
• Active Directory and user administration