Financial Service Representative, UNIFOR

What You’ll Be Doing

Accountable for building long- term profitable relationships within a set portfolio of members by providing value added advice and exceptional service. Under general supervision provides advocacy to members related to a full range of lending and investment vehicles with emphasis on consumer loans, mortgages, credit card products, lines of credit, deposit and investment vehicles within clearly defined policies and procedures. Be the primary resource for opening new member accounts and for actively soliciting membership growth opportunities by following up on incoming credit checks, staff referrals, sales initiatives and member inquiries. Actively participate in all branch campaigns and promotions and champions the organization’s member advocacy culture

How You’ll Succeed

• When making credit decisions, complete a thorough investigation of the facts, and make sound lending decisions that balance the member’s needs with the credit union’s risk. Follow discretionary lending limits and lending policies. Make recommendations for loans outside limits and review all declines with Branch Manager.
• Provide individual financial counselling (debt consolidation) and information to members on lending services and deposit products offered through the credit union.
• Ensure profitability by using sound judgement and policy when setting interest rates.
• Support all marketing campaigns.
• Make referrals to Investment Advisor for mutual funds and other investment vehicles.
• Actively participate in departmental/ work unit and credit union meetings.

What we are looking for

• Provide accurate and detailed instructions to the Loan and Investment administrative staff to ensure all administration for processing of all new, and renewing loans, mortgages, and investments is completed accurately and on time to meet the member’s identified need.
• Ask open-ended questions to understand the member’s full financial needs.
• When making credit decisions, complete a thorough investigation of the facts, and make sound lending decisions that balance the member’s needs with the credit union’s risk.
• Follow discretionary lending limits and lending policies. Make recommendations for loans outside limits and review all declines with Branch Manager.
• Provide individual financial counselling (debt consolidation) and information to members on lending services and deposit products offered through the credit union.
• Ensure profitability by using sound judgement and policy when setting interest rates.
• Support all marketing campaigns.
• Make referrals to Investment Advisor for mutual funds and other investment vehicles.
• Actively participate in departmental/ work unit and credit union meetings
• Identifies the need for new and revised policies and procedures in both the loans and Investment areas of the credit union.
• Must be bondable

Union: UNIFOR

Job Type: Full-time/Contract (1) one year

Work Arrangement: On site