Financial Services Application Support Analyst

Support Fidelity Clearing Canada applications remotely through troubleshooting, client service, and business-critical production support within financial services.

As a Business Application Support Analyst, you will maintain service quality for FCC applications supporting Canadian brokerage clients. The role combines application operations, issue resolution, user training, product demonstrations, quality assurance testing, and business analysis. You will report to the Manager, Business Applications and Support.

Key Responsibilities:

• Handle client and user requests promptly and appropriately
• Track, troubleshoot, and resolve application-related issues
• Answer questions, clear faults, and propose solutions
• Evaluate client requirements, enhancements, and maintenance processes
• Document problems and assist with resolution

Requirements:

• Three-year post-secondary program or equivalent work experience
• Application support and operations environment experience
• Three to five years in financial services application support
• Five-plus years in brokerage business environments
• Experience supporting Dataphile and related brokerage platforms

Bring application troubleshooting, brokerage knowledge, and client communication skills to Fidelity Clearing Canada's remote technology team.