Financial Services Client Services Associate

Description

Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At

First National Bank

, we pride ourselves on extraordinary customer experience, and that wouldnt be possible without an extraordinary team! We are seeking a

Financial Services Specialist

to join our team at our

Main Branch

in

Altavista, VA !
The

Financial Services Specialist

is the face of First National Bank and an essential member of the Retail branch team, making a meaningful impact on the lives of our customers and communities. The

Financial Services Specialist

must embody the high-performance behaviors of teamwork, professionalism, leading by being a positive example, and service:
Demonstrating a commitment to First National Bank Customer Service Standards while maintaining a helpful attitude in a fast-paced environment
Have proven proficiency in cash handling and verbal communication
Competitive salary and other bonus opportunities
~ Comprehensive medical, dental, vision and life insurance benefits
~ Generous Paid Time Off (PTO) and 11 paid holidays
~ 401(k) Match Program and Pension Plan
~ Tuition Reimbursement
~ Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans
~ Financial Services Specialists

at FNB have a variety of career paths and the ability to build the career they desire

Operating a teller window to serve the Banks customers by processing a variety of transactions with minimal errors. This includes, but is not limited to: accepting deposit and withdrawal requests, loan payments, verifying cash, signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits, while reporting discrepancies to Supervisor
Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system
Handling customer questions or concerns and determining if Supervisor input is necessary
Performing daily branch functions such as processing night deposits and mail, balancing and servicing the ATM, and may be responsible for Bank opening and/or closing
Providing additional customer services including Cashiers Checks, Travel Cards, and Gift Cards and cross selling Bank products and services by referring clients to other departments as appropriate
Following directions from members of Management and complying with all department and company policies and procedures
High School diploma or equivalency required; Prior Teller experience and basic knowledge of relevant banking regulations preferred
Working knowledge of Microsoft Office products
To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision
An effective verbal, written, and interpersonal communication skills with ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly
calculate interest and account balances; Physical/Environmental Demands
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
This position works in a normal office environment
We are proud to be an EEO/AA/M/F/Disabled/Veteran employer