Financial Services Representative

About the Location

This is an on-site position at our local community branch in L'Anse au Loup, NL .

About the Opportunity

Reporting to the Branch Manager, the Financial Services Representative (FSR) will use an enthusiastic approach to foster key relationships with members while promoting personal benefits based on member’s needs and seeks additional membership opportunities at each interaction

Main Responsibilities and Focus:

• Process and balance financial transactions accurately and efficiently in accordance with established policies and procedures
• Ascertain member’s and prospective member’s needs, and proactively explain Credit Union products and services
• Promote the benefits of utilizing other Credit Union services with members and prospective members alike
• Promote to members various deposit services including term deposits, and registered products
• Actively promote the various lending and credit products and services, including term loans, line of credit, mortgages, and credit cards
• Resolve member’s concerns and take action to remedy or reconcile any discrepancies within member records or accounts
• Account reconciliation
• General office administration

PLEASE NOTE: This position is available on either a full-time basis (37.5 hours per week) or a part-time basis (20 to 25 hours per week).

About You

The successful candidate will have:

• Demonstrated experience of superior customer service
• Have an outgoing and self-motivated nature with strong work ethics
• Strong team player who can excel in a fast-paced environment
• Proven history of accuracy and high attention to detail (data entry, paperwork, cash balancing)
• Superior written and verbal communication skills

About the Benefits

In exchange for your hard work and dedication, you will receive competitive compensation based on your employment status: an annual salary of $43,500 - $51,200 for full-time employment, or an hourly wage of $22.34 - $26.28 for part-time employment , negotiable dependent on skills, experience and qualifications, along with a great host of benefits, including:

• Defined Contribution Pension Plan with 6-8% employer matching
• Competitive compensation and benefit packages with performance-based incentives
• Comprehensive Extended Health, Dental, and Vision Coverage (60%+ employer-paid)
• Life, Accidental Death & Dismemberment, Disability, and Teledoc Coverage
• Generous annual, sick, and volunteer leave allowances
• Tuition and training reimbursement for personal and professional development
• A work environment that values regular manager-employee performance feedback
• A commitment to fair wages as a living wage employer
• Additional perks, including reduced rates on employee loans/mortgages and no service fee banking
• Regular social events, such as Christmas and holiday parties, community and charity initiatives, and much more!

Join our team for a meaningful career, backed by benefits that support your professional and personal growth.