Fire Field Application Engineer

In this role you will provide technical design, installation, commissioning and maintenance support for fire alarm systems. You will serve as the link between customers, sales, installers and product teams to ensure compliant, customer-driven life safety solutions. You’ll handle pre- and post-sales support, system design, site surveys and troubleshooting, while helping customers meet standards such as BS 5839 and EN54. This is an opportunity to influence product feedback, deliver training and contribute to safe, reliable fire protection.

• Competitive compensation and benefits package
• Challenging projects in a dynamic team
• Internal promotion opportunities
• Ongoing learning and development through Eaton University
• Commitment to reliability, safety, sustainability
• Wellbeing and health initiatives

• Provide pre-sales and post-sales technical support for fire alarm products and integrated life safety systems
• Assist customers, consultants and contractors with system design, specification and product selection
• Conduct site surveys and assess system requirements for new installations and upgrades
• Support commissioning, configuration, testing and troubleshooting of fire alarm systems
• Deliver technical training to customers, partners and internal teams
• Ensure installations comply with relevant standards and regulations (BS 5839, EN54)
• Investigate and resolve complex technical issues remotely and on-site
• Collaborate with engineering and product management to feedback on product performance and customer needs
• Prepare technical documentation, reports, and design recommendations

• Level 4+ or equivalent in electrical engineering (desirable)
• Minimum 5 years' experience in fire industry (commissioning, project management or technical sales)
• Extensive knowledge of life safety systems in the regional area
• Proven ability with IP-based life safety systems
• Strong analytical, communication and organizational skills
• Ability to work in a team and coordinate with diverse stakeholders
• Good presentation and report-writing abilities
• Comfort with on-site surveys and remote troubleshooting

• Analytical thinking
• Ethical mindset
• Interpersonal and influencing skills
• Life safety systems knowledge (BS5839, EN-54)
• IP-based systems deployment
• Site surveys and system design