IT & Software

First-Line IT Support Analyst

NECSWS

Tees Valley · England · United Kingdom

NEC Software Solutions in Hartlepool is seeking a proactive 1st line IT support analyst. You will handle customer inquiries, log incidents in the ITSM tool, and perform initial investigation to keep services running smoothly. Accurate logging, timely updates and SLA adherence are essential.

The role involves 24/7 shift work with a 14 shifts every 28 days cycle. Strong knowledge of Microsoft Office, excellent communication, flexibility and ownership are highly valued, along with eligibility for

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Reference: WJ-766_22729936

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