First-Line IT Support Desk Analyst

KPI Recruiting Ltd is recruiting for a 1st Line Service Desk Analyst in Wakefield for a Customer Service - IT role. You will provide first-line support for incidents, document actions, and escalate complex issues while meeting SLAs.

The role requires 1 year of phone-based customer service experience, good communication, and ability to work in a team. A willingness to pass security checks and provide proof of UK work history is required.