First-Line IT Support & Service Desk Specialist

Boxxe Group is seeking a Managed Services Support Analyst to provide 1st line support to our Managed Services customers. You will handle incidents across hardware, software and network devices, manage alerts, and ensure timely escalation when needed.

The role emphasizes clear communication, meticulous timekeeping, and strict adherence to SOPs to achieve high first-time fix rates and meet SLAs. This is an excellent path to build a career in IT services.