First-Line Support Engineer: Fast, Customer-Focused Help

Next Ventures is seeking a customer support professional to handle inbound contacts for Eyefinity products, providing troubleshooting, escalation where needed, and maintaining up-to-date product knowledge.

You will triage incidents, use the Knowledge Base, follow escalation processes, manage open tickets, and contribute to procedures and documentation. The role requires adherence to shift schedules and completing mandatory training to support customers effectively.