FLUENT Commerce OMS Lead/Architect

FLUENT Commerce OMS Lead/Architect

Remote Canada

Contract or Fulltime Both

Key Responsibilities:

Technical Leadership & Architecture - Lead end-to-end implementation and support of Fluent Commerce OMS solutions - Design scalable, API-driven, and event-based OMS architectures - Define solution blueprints aligned with retail and eCommerce best practices - Review solution designs, configurations, custom extensions, and integration patterns - Ensure adherence to performance, security, scalability, and reliability standards

Team Management & Delivery

Lead, mentor, and manage a team of OMS developers and integration engineers - Provide hands-on technical guidance, architecture support, and code reviews - Ensure quality through design validation, testing governance, and release readiness - Drive Agile delivery practices, sprint planning, and execution

Integration & System Design -

Oversee integrations with enterprise and commerce systems including: • Payment gateways (PayPal, Adyen, Stripe) • ERP systems (SAP, Oracle, etc.) • Warehouse Management Systems (WMS)

E-commerce platforms (Salesforce Commerce Cloud, Shopify, Magento) • CRM and loyalty platforms - Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures - Ensure seamless, reliable data flow between OMS and downstream/upstream systems

Business & Client Engagement -

Translate complex business requirements into robust technical designs - Conduct technical and solution workshops with client stakeholders - Provide production support guidance, incident triage, and root cause analysis - Support pre-sales activities including solutioning, estimations, and RFP responses

Required Skills & Experience -

8+ years of overall IT experience with enterprise systems - 3+ years of hands-on experience with Fluent Commerce OMS - Strong understanding of order lifecycle management and distributed order management (DOM) - Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration - Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations - Excellent debugging, troubleshooting, and root cause analysis skills - Hands-on experience working in Agile / Scrum delivery models - Strong communication skills and ability to work with technical and non-technical stakeholders

Preferred / Nice to Have

Experience in omnichannel retail and large-scale eCommerce environments - Exposure to cloud-native or microservices-based architectures - Prior experience in client-facing or consulting roles - Experience supporting production systems and high-availability platforms