Focal Network Engineer

We are looking for a Focal Network Engineer to act as the dedicated technical lead for a strategic Higher Education customer. This customer-facing role combines enterprise networking expertise, technical leadership, service ownership, and consultancy.

You will be the primary technical point of contact, providing guidance across operational support, network transformation projects, and strategic planning. A key focus of the role will be supporting the customer's transition from a Cisco-based environment to Juniper Mist managed networking while ensuring the performance, resilience, and security of the existing network estate.

Key Responsibilities

• Act as the trusted technical advisor and primary escalation point for a major customer.
• Lead technical discussions, workshops, service reviews, and governance meetings.
• Oversee network operations, service performance, resilience, and security.
• Manage complex technical escalations and coordinate resolution activities.
• Drive service improvement initiatives and maintain technical standards.
• Support network transformation, refresh, and migration programmes.
• Contribute to architecture decisions, technology roadmaps, and technical governance.
• Produce technical reports, risk assessments, and service improvement plans.
• Mentor engineers and share networking best practices across teams.

Required Skills & Experience

• Advanced knowledge of routing, switching, and wireless networking.
• Experience supporting complex enterprise or campus network environments.
• Cisco ISE and Network Access Control (NAC) expertise.
• Strong troubleshooting and technical escalation skills.
• Experience supporting WAN, LAN, and wireless infrastructures.
• Understanding of network security principles and best practice.
• Experience contributing to network migrations, refreshes, or transformation programmes.
• Knowledge of DNS, DHCP, and network monitoring tools.
• Experience as a technical lead, focal engineer, consultant, or technical account owner.
• Experience working within a Managed Services environment.
• Experience engaging with senior customer stakeholders.
• 3-5 years' experience in a 3rd Line Infrastructure or similar technical role.
• Juniper networking technologies and Juniper Mist.
• Aruba networking technologies.
• Infoblox DDI solutions.
• Software Defined Networking (SDN).
• Higher Education or Public Sector experience.
• Professional certifications such as CCNP, CCIE, JNCIP, JNCIE, or equivalent.

What We're Looking For

• Excellent communication skills with the ability to engage technical and non-technical audiences.
• Strong customer relationship and stakeholder management skills.
• A proactive approach to service improvement and technical leadership.
• Commercial awareness and understanding of Managed Services delivery.
• Ability to manage multiple priorities and technical escalations effectively

Roc is proud to be an equal opportunities employer. We believe our teams are stronger when they reflect a wide range of backgrounds, perspectives, and experiences, and we're committed to creating a recruitment process that's fair, inclusive, and accessible to everyone. If you need any adjustments made during your application or interview, just let us know