Fortinet FortiSASE Support Engineer

Fortinet FortiSASE troubleshooting leads this Technical Support Engineer position, using networking expertise and customer communication to resolve security cases.

This Technical Support Engineer supports Fortinet’s Secure Access Service Edge product, FortiSASE. The work involves configuration analysis, customer system analysis, corrective recommendations, and technical education. You will consult documentation, reproduce environments, isolate problems, and manage cases through closure.

Key Responsibilities:

• Troubleshoot Fortinet’s FortiSASE product
• Collect and analyze configuration and system information
• Recommend corrective actions and potential new solutions
• Reproduce customer environments and isolate problems
• Manage escalations, communications, and cases through closure

Requirements:

• Three or more years in technical support or system administration
• Networking or security company experience, or equivalent education
• Knowledge of Windows, OSX, and Linux operating systems
• Understanding of TCP/IP, routing, switches, BGP, and SDWAN
• Strong troubleshooting and written and verbal communication skills

Apply FortiSASE troubleshooting, networking knowledge, and case management skills to Fortinet customer support.