Forward Deployed AI Engineer

Own AI deployment health at STAN by troubleshooting prompts, analyzing conversation data, and explaining technical findings to customers clearly.

As a Forward Deployed Engineer, you connect product, engineering, and customer success across enterprise accounts. You diagnose conversational AI behavior, configure Manager AI automations, and support integrations with property management systems. Your work turns recurring issues into product input and decision-ready reporting.

Key Responsibilities:

• Serve as primary technical contact for enterprise accounts
• Diagnose assistant behavior through prompt engineering and log review
• Configure, monitor, and troubleshoot Manager AI automations
• Support APIs, data flows, and enterprise application integrations
• Explain root causes, tradeoffs, and timelines to stakeholders

Requirements:

• Three or more years in SaaS preferred
• Technical depth with AI and LLM-based products
• Comfort with APIs, webhooks, logs, SQL, and Python
• Strong analytical instincts using conversation or ticket data
• Excellent client-facing communication and ownership mentality

Bring AI troubleshooting, backend skills, and customer communication to STAN’s forward deployed engineering team serving enterprise accounts.