Fraud Controls Analyst Toronto

Analyze transaction alerts and investigate suspected fraud as a Fraud Controls Analyst at CIBC in Toronto, using a hybrid work arrangement.

You will review client profiles, transactions, banking history, and cheque images to identify unusual activity. The role supports IDCF debit card transaction alerts and requires strong analytical skills. You will investigate referrals, recommend appropriate actions, document decisions, and communicate with clients, branches, and stakeholders.

Key Responsibilities:

• Identify and analyze client transaction activity for unusual activity
• Conduct investigations into suspected fraudulent activity
• Take appropriate actions to mitigate potential losses
• Document investigation actions, resolutions, and decisions accurately
• Communicate with clients, branches, and stakeholders by telephone

Requirements:

• Experience in fraud prevention, loss prevention, or investigations
• Strong analytical and critical thinking skills
• Working knowledge of PRM, TSYS, and AS400 Image
• Working knowledge of Cardinal Commerce and COINS/ECIF
• Availability Monday to Sunday, 7am to 12am EST

Bring fraud investigation, transaction analysis, and client communication skills to protect CIBC clients and reduce suspected fraudulent losses.