Fraud Investigations Team Lead

Lead fraud investigations at Wealthsimple, coaching investigators and resolving complex cases across account takeovers, payments, and digital assets.

As Team Lead, you will manage a pod of Fraud Investigators within Wealthsimple’s Security and Risk group. You will guide daily operations, oversee complex queues, and protect investigative quality while meeting case-closure SLAs. Your work will connect fraud detection, coaching, documentation, and cross-functional defense improvements.

Key Responsibilities:

• Manage daily operations for a pod of Fraud Investigators
• Conduct one-on-ones, side-by-sides, and investigative coaching
• Oversee complex fraud queues and case-closure SLAs
• Escalate and resolve ambiguous or high-dollar investigations
• Lead calibration sessions and document emerging fraud typologies

Requirements:

• Three-plus years of hands-on backend fraud investigations experience
• Experience with banking, payments, account takeovers, or digital assets
• Proven mentoring, coaching, or peer leadership experience
• Deep understanding of fraud typologies and financial ledgers
• Exceptional written and verbal communication skills

Bring decisive leadership, fraud expertise, and strong investigative judgment to Wealthsimple’s Fraud Investigations team.