Fraud Investigations Team Lead

Lead fraud investigations at Wealthsimple, coaching investigators and resolving complex account takeovers, payment fraud, and digital asset cases in a hybrid team.

As Team Lead, you will manage a pod of Fraud Investigators within Wealthsimple’s Security & Risk group. You will guide daily operations, maintain case-closure Service Level Agreements, and protect investigative quality. The work spans fraud typologies, financial ledgers, transaction metadata, and regulatory requirements.

Key Responsibilities:

• Manage daily operations for a pod of Fraud Investigators
• Conduct 1:1s, side-by-sides, coaching, and calibration sessions
• Oversee complex queues and maintain case-closure Service Level Agreements
• Escalate and resolve ambiguous or high-dollar investigations
• Partner with Risk, Compliance, and Product on automated defenses

Requirements:

• Three or more years of backend fraud investigations experience
• Experience with banking, payments, account takeovers, or digital assets
• Track record mentoring, coaching, or leading peers
• Deep understanding of fraud typologies and financial ledgers
• Exceptional written and verbal communication skills

Apply fraud investigation leadership, decisive judgment, and detailed coaching to strengthen Wealthsimple’s defenses against evolving financial crime.