Fraud Operations Detection Analyst

Analyze suspicious activity for Tangerine as a Fraud Detection Analyst, using critical thinking and decision-making in a hybrid, headset-based environment.

As part of Tangerine’s Fraud Operations Team in Canada, you will investigate activity across products and assess fraud-tool alerts. You will analyze accounts and transactions, contact customers, and help minimize financial loss. The work supports fraud strategy, governing regulations, internal policies, and procedures. Strong communication and problem-resolution skills are central to customer interactions.

Key Responsibilities:

• Investigate suspicious activity across Tangerine products
• Assess alerts generated by fraud detection tools
• Analyze transactions and determine appropriate account actions
• Contact customers to validate activity and resolve concerns
• Identify emerging trends and potential compromise points

Requirements:

• High school diploma or equivalent
• Customer service experience, preferably in financial services
• Strong analytical, critical-thinking, and decision-making skills
• Effective verbal, written, and interpersonal communication
• Availability for non-standard hours, including weekends and holidays

Apply your fraud investigation, customer communication, and risk-recognition skills to protect Tangerine customers and reduce financial loss.