Frontline Tech Support Engineer — Multilingual Connectivity

ASK4 seeks a First Line Support Engineer to join our Sheffield team. You’ll be the first contact for customers across student, residential and business product lines, diagnosing and resolving issues, managing calls, chat and SMS, and escalating where needed.

You’ll work a shift-based schedule (08:00–22:00 Mon–Fri; 08:00–20:00 weekends) in the city centre office, contributing to SLA compliance, account support and a safe working environment.