Functional Analyst

In this role you will support the BDMC portfolio by implementing and sustaining technical solutions across business development, marketing and communications. You’ll collaborate with Technology and Business Leaders, Product Managers and vendors to improve system stability, user experience and alignment with business goals. You drive enhancements, support incident resolution and contribute to cross‑functional projects that advance the Firm’s strategic objectives. This is a hybrid position in Belfast within a global, client‑focused law firm.

• Administer and support BDMC platforms (e.g., BakerCI, Marketo, Client Listening, Pitch & Pursuit, Employee Advocacy, Alumni Program, Mobile Apps)
• Act as First Responder for escalated incidents requiring functional/technical analysis
• Investigate root causes and provide diagnostics for permanent resolution
• Monitor incidents and communicate status through feedback cycles
• Follow ITSM change processes for RFC submissions and liaise with Change Management
• Collaborate with Product Managers, QA and vendors on testing plans, integration and UAT
• Coordinate security assessments with Security Team and complete onboarding/recertification forms
• Document updates, features, fixes and troubleshooting guidance for BDMC channels
• Create/update training materials, knowledge bases and Support Plans
• Communicate issue status with BDMC support members for coordinated resolutions
• Assist in end-to-end testing of new features and propose process improvements
• Work with Product Managers to translate capabilities for business communications
• Assess custom report requests and generate analytical insights for leadership
• Gather requirements, draft use-cases and define testing strategies
• Identify process gaps and propose proactive solutions
• Coordinate with vendors on escalation and roadmap alignment
• Support special BDMC initiatives and cross-team projects

• Bachelor’s degree in computer science or related field
• 2-3 years of business analysis or functional support experience
• Experience in a legal environment preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Strong customer service orientation
• Organized with high work ethic and integrity
• Flexibility to work outside standard hours including shift work, on-call and occasional weekends
• Experience with Windows, M365, SQL tools and basic reporting

• communication
• interpersonal relations
• problem-solving
• Windows systems
• M365 suite
• Copilot Studio (familiarity)