Functional Consultant - Salesforce

In this role you will shape scalable Salesforce solutions across Darktrace’s business, combining business analysis with platform expertise. You will lead discovery, validate what to build, and decide whether to configure, integrate, customize, or change business processes. You’ll collaborate with Product Owners, Solution Architects, and Developers to take requirements from discovery through delivery and adoption. Expect to streamline processes, improve data quality, and extend Salesforce capabilities across CRM, revenue, and marketing domains. You will work in a fast-moving, Agile environment to deliver measurable impact for our go-to-market technology landscape.

• 23 days’ holiday + public holidays (25 after 2 years)
• Birthday day off
• Private medical insurance for you and dependents
• Life insurance 4x base salary
• Salary sacrifice pension
• Enhanced family leave

• Lead discovery workshops, interviews and process-mapping to understand business problems and user needs
• Analyze current and future-state processes, identify rules, data needs, dependencies and cross-functional impacts
• Translate outcomes into prioritised epics, features and implementation-ready user stories with acceptance criteria
• Collaborate with Product Owners to assess value, priority and readiness of Salesforce demand and support backlog refinement
• Work with Architects, Administrators and Developers to support estimation by clarifying scope, assumptions, dependencies, risks and complexity
• Advise stakeholders on Salesforce capabilities and constraints, promoting configuration-first solutions
• Develop functional solution options spanning process, data, security, automation, reporting, integrations and UX
• Configure or prototype declarative Salesforce solutions (objects, fields, flows, validations, approvals, reports, dashboards, page layouts)
• Partner with Solution Architects and technical specialists to validate feasibility and integration requirements
• Support testing, UAT, defect triage, release readiness and adoption activities
• Identify opportunities to simplify processes and improve data quality
• Build knowledge of adjacent CRM, revenue and marketing platforms for broader change across GTM tech landscape

• Proven experience delivering Salesforce-enabled change with functional solution design
• Experience with Sales Cloud, Service Cloud, Revenue Cloud or CPQ, ideally supporting quote-to-cash or lifecycle processes
• Strong business analysis: workshops, process modelling, gap analysis, requirements elicitation, user stories, acceptance criteria
• Knowledge of Salesforce platform: data models, security and sharing, declarative automation, reporting, UX configuration
• Experience evaluating solution options and trade-offs between configuration, integration, custom development and process change
• Experience planning demand, scope, assumptions, dependencies, risks and complexity
• Experience working cross-functionally with Product Owners, Architects, Administrators, Developers, Test, Data and Integration teams
• Strong stakeholder management and communication; ability to challenge requirements constructively
• Comfort in a fast-paced Agile environment

• Stakeholder management
• Clear communication
• Ability to challenge requirements constructively
• Salesforce platform knowledge (data models, security, sharing)
• Declarative automation (flows, validation rules, approvals)
• Reporting and UX configuration