Functional Developer

Job Description

4-5 months contract with a Local Authority

Pay Rate: £500 per day Outside IR35

Functional Developer – Dynamics 365 Contact Centre & CRM

Summary

• This is a 4-5 month contract role with a Local Authority, offering a pay rate of £500 per day outside IR35. The position is for a Functional Developer specializing in Dynamics 365 Contact Centre and CRM. The main goal is to configure, develop, deploy, and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions. This role focuses on enhancing CRM, telephony, automation, and customer service to meet business needs. The successful candidate will collaborate with business stakeholders, solution architects, and technical teams to transform operational requirements into effective CRM and contact centre solutions, ultimately improving customer experience and service delivery.

Responsibilities

• Configure, customize, and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
• Convert business requirements and solution designs into functional CRM and contact centre configurations.
• Implement and manage case management processes, queues, routing rules, SLAs, and customer service workflows.
• Set up and support voice, email, chat, and digital customer engagement channels.
• Facilitate telephony integrations, including Microsoft Teams Phone, Direct Routing, Azure Communication Services (ACS), and SIP-based voice solutions.
• Develop and maintain Power Platform solutions, such as Dataverse, Power Automate workflows, and Power BI reporting.
• Assist with solution deployments, testing, release management, and the promotion of solutions across development, testing, and production environments.

Requirements

• Proven experience in configuring and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
• Experience in delivering CRM and customer service technology solutions in medium to large organizations.
• Strong understanding of case management, queue management, routing, SLAs, and omnichannel customer service environments.
• Degree or equivalent qualification in Information Technology, Computer Science, Business Systems, or a related field.
• Microsoft Dynamics 365 certification or equivalent practical experience.
• Evidence of ongoing professional development in Microsoft technologies.

Additional Information

• Working hours: 37 hours per week
• Location: Orchard Street, Lincoln, Lincolnshire, LN1 1YL, United Kingdom
• Work pattern: Attendance at 2 to 5 onsite meetings in Lincoln is required during the contract.
• Payment schedule: Bi-weekly
• Application deadline: 6th November 2026.

Requirements
To configure, develop, deploy, and support Microsoft Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation, and customer service improvements