Fund Administration Director

Help Provide Voices - Join PRC-Saltillo as a Funding Manager!

At PRC-Saltillo, our mission is to provide voices to children and adults who are unable to communicate effectively with their natural voices. Each year, we support thousands of individuals through specialized communication devices and software that empower people with Autism, ALS, Cerebral Palsy, Aphasia, and other conditions. Our work opens doors to education, employment, and fuller participation in life. As a Funding Manager, youll provide day-to-day operational leadership for our funding and trial teams, helping ensure workflows remain efficient, consistent, and focused on providing an excellent customer experience. Youll supervise and develop team members, manage workloads and service levels, monitor performance metrics, address workflow barriers and escalations, and partner with Regional Managers to support alignment across regional teams. Go to our website to apply: Mission-Driven Impact: Lead teams whose work helps individuals gain access to life-changing communication technology. Operational Impact: Use workload, backlog, capacity, productivity, and quality metrics to identify opportunities and improve performance. Partner with Regional Managers and regional teams to support consistent workflows, communication, and customer service. Lead and develop funding and trial teams through operational leadership, coaching, and performance oversight. Coordinate onboarding logistics and ongoing refresher training to support team members. Bachelors degree in Business, Healthcare Administration, Operations Management, or a related field required; Minimum of 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or another workflow-based service environment required. Minimum of 2 years of experience supervising, coaching, training, and leading staff in a high-volume, deadline-driven environment, or an equivalent combination of leadership or project management experience required. Strong leadership skills with the ability to manage daily operations in a high-volume, deadline-driven environment. Strong workforce planning and workload management skills, including scheduling, coverage planning, and resource allocation. Ability to use operational metrics such as backlog, productivity, and quality data to identify trends and take action. Strong problem-solving and root-cause analysis skills with the ability to implement sustainable solutions. Proficiency with business systems, portals, work queues, and Microsoft Office tools or equivalent platforms. Commitment to providing a positive internal and external customer experience through responsiveness, professionalism, and follow-through.