Fund Operations Associate, Custody

We are a profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions – people with disabilities, older adults, and people in recovery, and the families and professionals who care for them. We get to wake up every day knowing our work has a profound impact on our customers lives, and we run the business with the discipline to keep doing it for the long haul. That track record has earned us a spot on the Forbes Fintech 50 and the Inc. At True Link, our clients rely on us to deliver reliable, secure, and thoughtful support for critical financial functions. As a Fund Operations Associate - Custody, youll play an essential role in making that happen every day.
Youll own the daily disbursement and payment processing pipeline for our pooled trusts: funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests. This is a collaborative role where youll work across teams to support our mission and help improve the financial lives of the people who count on us.
Prepare and reconcile daily disbursement funding ahead of morning cutoffs
Review daily bank reconciliation summaries and resolve errored items
Partner with internal teams to keep daily operations on schedule
Identify and recommend workflow improvements that increase efficiency and reduce risk
Support ad-hoc projects as needed across the team
1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
~ Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
~ Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
~ Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); We’ve got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.
Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.
We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.
We offer competitive wages, health, dental and vision coverage, paid parental leave, 12 paid holidays each year, your own professional development budget, and an awesome vacation package.
The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom.