IT & Software

Gates and Barriers Technical Support Engineer

Alecto Recruitment

Basingstoke · England · United Kingdom

Senior Technical Support Engineer - Basingstoke

I'm currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.

The Role

  • Provide telephone and email based technical support to customers and engineers
  • Assist with fault diagnosis, installation and programming queries
  • Advise customers on product selection and suitable equipment
  • Identify spare parts and provide technical guidance
  • Support the first line technical support team and provide day to day guidance where required
  • Assist the sales team with technical specifications and customer requirements
  • Deliver technical product training to internal teams and external customers
  • Develop training materials including presentations, videos and webinars
  • Occasionally attend customer visits and provide technical support to key accounts
  • Support the introduction and appraisal of new products

About You

  • Previous experience within a technical, electrical, mechanical or electro mechanical environment
  • Strong fault finding and problem solving skills
  • Comfortable providing technical advice over the phone and by email
  • Good communication skills with the ability to explain technical information clearly
  • Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial
  • Experience in a technical support, service engineering or senior engineering position would be advantageous
  • Able to work as part of a technical team and provide guidance to less experienced engineers

Direct experience with the manufacturer's products isn't essential as full training will be provided.

Package

  • Salary: Up to £45,000 basic
  • Office based in Basingstoke
  • Full product and technical training provided
  • Opportunity to develop into a senior technical support / team leadership position

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Reference: WJ-766_22171886

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