GCIO Operations Manager - Cybersecurity

In this role you will design, implement and run operational processes for the Cybersecurity COO remit, driving governance, workforce and financial planning, and third‑party oversight. You will partner with the GCIO Cybersecurity COO team and other pillars to standardise operations, improve control, and deliver reliable reporting in a fast-changing risk environment. You’ll shape workforce strategy, cost management and program governance to enable secure, compliant delivery. This is a high-impact role at HSBC’s global scale with a clear focus on measurable outcomes. You’ll work across functions to support growth and resilience in cybersecurity operations.

• private healthcare for all UK-based employees
• enhanced maternity and adoption pay and return-to-work support
• contributory pension scheme with generous employer contribution
• tailored professional development opportunities
• competitive pay and benefits package
• inclusive and diverse workplace culture

• Define and maintain a rolling 3-year workforce plan aligned to cybersecurity and GCIO strategies
• Execute workforce lifecycle activities with People teams, including scalable hiring and upskilling
• Develop business cases for workforce initiatives, including contractor replacement and Generative AI impacts
• Manage multi-year financial planning and reporting for Cybersecurity, including budgeting and cost transparency
• Identify and deliver cost optimization levers with full cost recovery and timely management information
• Oversee third-party management from deal initiation to post-execution validation and vendor risk
• Govern portfolio oversight for the Cybersecurity change portfolio, including milestones and risk escalation
• Coordinate governance activity for the Capability Lead, including forums, papers, and action tracking

• Proven experience in senior executive management roles within financial services, ideally multinational banks
• Strong understanding of Cybersecurity with broad technology and risk management experience
• Significant experience managing financial and resource plans including forecasting and reporting
• Capabilities in programme and portfolio management with delivery tracking and benefits validation
• Ability to navigate complex matrix environments across People, Procurement, Finance, Risk, Compliance and transformation teams
• Excellent written and verbal communication, with ability to produce senior-level papers and updates
• Relationship building with internal and external stakeholders including regulators
• Structured problem-solving for data-informed decisions

• clear communication
• stakeholder management
• problem-solving
• Clarity
• cost management
• risk management