Genesys Cloud CCaaS Delivery Lead

Lead Genesys Cloud CX delivery in a hybrid Toronto role, guiding technical direction, integrations, and contact centre transformation for financial services.

Miratech seeks an experienced Development and Delivery Lead to oversee Genesys Cloud CX initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams while maintaining an end-to-end delivery view. The work spans CCaaS architecture, development, testing, deployment, and operational handover.

Key Responsibilities:

• Lead CCaaS planning, execution, and delivery across initiatives
• Oversee IVR, routing, desktops, dialers, reporting, and integrations
• Define scope, timelines, resources, milestones, and delivery objectives
• Manage risks, issues, dependencies, vendors, and partner organizations
• Review designs, testing, deployment, documentation, and operational handover

Requirements:

• Experienced development and delivery leadership background
• Technical oversight across cloud contact centre solutions
• Strong stakeholder management, decision-making, and problem-solving abilities
• Genesys or cloud certifications are advantageous
• Financial services or regulated-industry experience is advantageous

Bring Genesys Cloud CX, delivery planning, and stakeholder leadership to Miratech’s hybrid Toronto contact centre initiatives.