IT & Software

Genesys Cloud CX Developer

BMO

Toronto · Ontario · Canada

Build Genesys Cloud CX solutions at BMO Financial Group using Architect, APIs, and production support expertise. This technology role is based at 250 Yonge Street.

The Genesys Cloud CX Developer drives software development across functional teams, translating requirements into features and technical specifications. You will configure Architect, Voice, Digital, bots, Workforce Management, and Knowledge Management. The work includes coding, testing, integrations, deployment, maintenance, troubleshooting, and operational support for contact center applications.

Key Responsibilities:

  • Translate user requirements into technical specifications and features
  • Develop and configure Genesys Cloud CX applications
  • Build IVR, routing, digital, chatbot, and data-action solutions
  • Manage deployments across development, QA/UAT, and production
  • Provide production support and resolve complex platform issues

Requirements:

  • 3+ years developing and configuring Genesys Cloud CX
  • Strong Genesys Cloud Architect and Voice experience
  • Experience with Digital, bots, WFM, and Knowledge Management
  • Strong REST APIs, OAuth, JSON, SDK, and Python skills
  • Ability to participate in on-call and after-hours support

Apply Genesys Cloud development, integration, testing, and troubleshooting expertise to BMO contact center technology.

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Reference: WJ-4703_9437397

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