Genesys Cloud CX Engineer: IVR, Bots & WFM Expert

BMO Financial Group is seeking a skilled Genesys Cloud engineering professional in Canada to drive development across the full lifecycle. You will translate requirements into features, design specifications, and robust testing plans while maintaining system security and reliability.

The role demands hands-on experience with Genesys Cloud CX, Architect, Voice, WFM, KM, and rich API integrations, plus strong troubleshooting and on-call capabilities.