GIS Analyst

In this role you will provide expert geospatial and technical support to customers, maintaining and improving GIS products, systems, and services for reliability and satisfaction. You will diagnose complex issues, deliver proactive solutions, and collaborate with cross-functional teams to enhance service delivery. You’ll contribute to best practices, documentation, and process improvements while complying with organisational standards. The position is primarily home-based with travel to NEC sites as needed, and involves client-facing duties to support NEC Software Solutions’ customers.

• Above average pension scheme
• 25 days paid holiday with buy/sell option
• 4 x basic salary life assurance cover
• Group Pension Plan with employer contributions
• Flexible benefits
• LinkedIn Learning access to 15000+ courses

• Define service and support best practices
• Respond to technical support inquiries from customers and resolve issues
• Deliver GIS consultancy, creating and managing customer databases on-site and in the cloud
• Perform database administration tasks (backups, monitoring, alerts, data recovery)
• Create documentation and conduct training for customers and internal/external teams
• Contribute to data analysis and scenario modelling for emergency services clients
• Build relationships with customers to meet objectives
• Collaborate with technical services and other teams to resolve complex enquiries
• Uphold NEC Values and expectations

• Background in Geospatial or related discipline to degree level
• Experience in technically supporting customers across multiple products
• Experience in a technical service desk environment with globally distributed customers
• Experience in analytical and statistical data modelling
• Good knowledge of relational database management systems (e.g., Microsoft SQL Server, PostgreSQL, Oracle)
• Experience working in a technical team and handling escalations

• Excellent communicator (personal and presentation)
• Strong analytical skills
• Problem solving
• Geospatial analysis and consultancy
• Database administration and backups, monitoring, data recovery
• Relational database management systems (SQL Server, PostgreSQL, Oracle)