Global CCaaS Delivery Lead | Transformation & Growth

Accenture Song seeks a senior transformation leader to drive CCaaS delivery for large-scale customer contact platforms in North America. You will align technology with business goals, manage complex stakeholder networks, and guide agile delivery across global teams to deliver innovative CCaaS solutions.

You will collaborate with clients and internal teams, shaping strategic roadmaps and ensuring successful implementation, migration, and ongoing optimization of CCaaS offerings.