Global D365 Support Lead — Incident Resolution & ERP

Le Creuset is seeking a D365 Support Lead to own the global support model and ensure ERP incidents are resolved quickly and reliably. You will lead a distributed team, coordinate with the CTO and business analysts, and drive continuous improvement across finance, supply chain, and operations.

The role requires deep D365 experience, strong ITSM discipline, and the ability to manage escalations while partnering with regional teams to support ERP rollouts.