Global FinTech Support Lead - 24/7 Incident & Ops

Remote People Ltd. is seeking an experienced Support Lead to oversee the Support & Investigation function for a globally distributed team in Canada and Japan.

This hybrid role coordinates international shift schedules to ensure 24/7 coverage for our capital markets platform, while meeting operational, scheduling, and regulatory requirements across countries. You will lead a high-performing team, escalate complex issues, collaborate with DevOps, Engineering and QA, and continuously improve