Global IT Desktop Support Analyst (Remote/Onsite)

DGH Recruitment places a London-based global law firm seeking an IT Desktop Support Analyst/IT Support Specialist. The role covers remote support across regions with on-site assistance when needed, ensuring tickets are logged in ITSM and progressed with regular updates.

Responsibilities include ticket acknowledgment, accurate categorization, and escalation to IT Infrastructure or Applications & Development as necessary. The candidate may deputise for the senior IT staff during absences.