Global IT Helpdesk Manager - 12 months FTC - REF 1014

Essential Skills:

• All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business


• Minimum of 5 years’ experience in a fast-paced end-user IT support environment


• Hands on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritisation, escalations, general user support etc.


• Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of

Fresh service is desirable but not essential)

• Demonstratable experience of developing IT processes, workflows, and automation


• Proven track record of stakeholder management


• Effective project and time management skills