Global IT Operations Director: Patch, Cloud & Observability

Bain & Company is seeking an IT Operations Director to lead global Tier 2 operations across infrastructure, cloud, and digital workplace. You will own the Vulnerability and Patch Management Centre of Excellence and drive automation, incident response, and continuous improvement in a complex enterprise environment.

You will partner with Security Operations and Product Engineering, manage on-call rotations, and deliver measurable improvements in uptime and resiliency across geographies.